Brolly VoxFlow: AI voice workflows

Connect a lead list to an organised voice campaign. Brolly VoxFlow combines campaign scheduling, AI calling, document-based responses and transcript write-back so a team can review what happened after each conversation.

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From first step to result

  1. Prepare an approved lead list

    A reviewed list for the campaign.

  2. Configure and test

    A reviewed configuration for the intended call.

  3. Review transcripts and follow up

    A documented basis for human follow-up.

An eligible lead and campaign brief become a call record with a transcript for follow-up.

Overview

A spreadsheet-to-voice automation platform. Users can upload a lead list, describe the calling task and start context-aware outbound voice workflows supported by retrieval-augmented AI.

Brolly VoxFlow coordinates outbound calls from a Google Sheets lead workflow. It supports a one-way mode for delivering a message and a two-way mode for conversations informed by a course-document knowledge base. Campaign settings, calling checks and pacing sit around the voice interaction, while call records and transcripts support follow-up. Provider configuration and an approved calling process are part of a real rollout.

What the application supports

  • Upload a spreadsheet lead list
  • Describe the outbound calling task
  • Run context-aware voice workflows supported by RAG

What Brolly VoxFlow supports

Lead-list synchronisation

Bring lead information from the configured Google Sheet into the campaign workflow. Review the list and the permission to contact each person before running a campaign.

Two calling modes

Use a one-way message flow or a two-way conversation. Choose the mode that matches the purpose of the call and the information the recipient needs.

Knowledge-supported responses

The conversational mode can retrieve course-document context to answer questions. Prepare approved material and test how the agent handles missing information.

Language configuration

The application includes Telugu, English and mixed-language calling support. Review pronunciation, wording and comprehension in the intended language before wider use.

Campaign controls

Scheduling, pacing and calling checks coordinate when work is queued. Campaign administration provides controls for reviewing and managing the operation.

Transcripts and write-back

Store call information and return transcript results to the lead's spreadsheet row. The team can use the record to decide what follow-up is appropriate.

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The product workflow

An eligible lead and campaign brief become a call record with a transcript for follow-up.

  1. Prepare an approved lead list

    Review the campaign audience, contact permissions and required fields in the configured spreadsheet. Remove people who should not be contacted.

    Result

    A reviewed list for the campaign.

  2. Define the conversation

    Choose the call mode, language and purpose. Prepare the message and the knowledge material needed for the questions a recipient may ask.

    Result

    A campaign brief and approved information.

  3. Configure and test

    Set up the required voice and telephony providers, then use controlled test calls to assess the script, voice, language and missing-answer behaviour.

    Result

    A reviewed configuration for the intended call.

  4. Schedule eligible calls

    The scheduler and worker coordinate queued calls using campaign pacing and calling checks. Start only after the responsible team has approved the audience and process.

    Result

    Calls queued under the campaign settings.

  5. Run the voice interaction

    The telephony bridge connects the call to the voice agent. In conversational mode, the agent can retrieve relevant knowledge while handling the exchange.

    Result

    A completed or recorded call outcome.

  6. Review transcripts and follow up

    Inspect the resulting call record and spreadsheet write-back. A team member can review unresolved questions and decide the next step for that lead.

    Result

    A documented basis for human follow-up.

Who this product helps

Training enquiry teams

Evaluate calls that explain course information and handle follow-up questions from a maintained knowledge collection.

Teams with an approved calling process

Coordinate a defined outbound task with campaign controls and a record of each interaction.

Operations and quality reviewers

Inspect call outcomes and transcripts, improve the approved information and identify conversations that need a person.

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Prepare for a useful demonstration

Bring a representative example and the questions that matter to your team. We can walk through the workflow, review fit and confirm current access, configuration and next steps.

  • An approved purpose, contact-permission process and sample lead sheet.
  • A script, language choice and documents the agent may use.
  • Required telephony and voice-provider accounts and a test-call plan.
  • Ownership of transcript review, retention and human follow-up.

Brolly VoxFlow questions

What are the two calling modes?

One-way mode delivers a message. Two-way mode supports a conversation and can use document retrieval to answer questions from the prepared knowledge collection.

Can it work with a Google Sheet?

Yes. The workflow synchronises leads from a configured Google Sheet and writes transcript information back to the corresponding row. Confirm the sheet structure and permissions during setup.

Which languages should we test?

The application includes Telugu, English and mixed-language support. Test your actual script and common questions in the intended language; voice and model configuration affect the result.

Does it need external voice and calling services?

Yes. The voice workflow uses configured voice and telephony providers. Provider availability, account requirements, usage costs and the final rollout arrangement should be confirmed with the team.

Can we start calling any uploaded list?

A list alone is not enough. The responsible team must confirm the purpose, permission to contact recipients, applicable calling requirements and review process before enabling a real campaign.

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Discuss Brolly VoxFlow

Tell us which part of the application interests you and how you would like to use it. Contact the team to discuss fit, availability and the next steps for your requirement.

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